FAQ's


 

 

Q: How easy is it to sign up for online and mobile banking?

A: It is very easy. To sign up for Online Banking, all you have to do is click on the Enroll link on our website's home page. From there you will follow four easy steps to get signed-up.  For a guide on how to sign up for Online Banking, click here.  Signing up for Mobile Banking is just as easy!  For a guide on how to sign up for Mobile Banking, click here.  Note: You must be enrolled in Online Banking before you can enroll in Mobile Banking.

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Q: What is Mobile Remote Deposit?

A: Mobile Remote Deposit is a service offered by the Bank of Frankewing which allows a customer to use their smartphone to make a deposit from anywhere.  Simply enroll in Online Banking and use our Mobile App available in both the iTunes Store and the Google Play store to access the Mobile Remote Deposit feature.  

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Q: What security steps do I need to take in order to ensure the privacy of my online data?

A: First, make sure that your password is not something that could be guessed easily. We suggest a mixture of letters, uppercase and lowercase, and numbers. Try not to use words in your password as this makes it easier to guess. Second, never share your password or any financial information through e-mail to anyone. If you receive an e-mail supposedly from the bank and are suspicious, please contact us. Finally, we suggest that you continually update your virus and spyware protection. Although this does not guarantee that your computer will not be invaded it does offer you some bit of protection.

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Q: Does the Bank of Frankewing offer telephone banking?

A: Yes we do. You can check your account anytime or anywhere by dialing 931-424-7841. Please contact us if you are not enrolled.

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Q: What should I do if my debit card is lost or stolen?

A: If your debit card is lost or stolen, or if you believe your PIN number has been compromised, please contact our main office during regular business hours at 931-363-1796 or call 1-800-791-2525 after business hours.

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